Seagate Business NAS – Buyer Beware
I recently purchased a Seagate 2 bay business NAS as my cloud storage bills were increasing. Looking at the specs, it would give me 2 TB of storage running in Raid 1 mode (2 disks mirrored). This to me was a great feature as you always have 2 copies of your data in case of disk failure.
Lets fast forward 2 months. The Seagate business NAS seemed to have a problem, no indicator lights were coming on at all. The circuit board that powered the hard drives in the enclosure had failed. My first though was it should not be a problem, just get a warranty replacement and transfer the drives from the old unit to the new. Unfortunately this is not the case. The existing drives would need to be formatted before installing the into the new enclosure. This meant I would lose all of my data.
I called Seagate technical support again to see if there was any way of reading the hard drive and reclaiming my data. Their short answer was “We offer a data recovery service” and I was transferred to the data recovery department. Speaking with them, I was informed that the service would be about $300 – $400 to get my data back. Once I got a supervisor on the phone, he was nice enough to suggest some programs that could read the drive, but none of them worked as the Seagate business NAS drive is a RAW file system and not a Linux ext3 as Seagate suggested.
Seagate technical support was friendly enough, but lacked the knowledge they needed to properly support their own product.
I did end up finding a program that could read the RAW file system and reclaimed my data in the end. It took a total of 15 hours to scan the drive and reconstruct the data. The program name is Reclaime and it worked flawlessly. I would definitely recommend this program to anyone facing the same issue as myself.
As for the Seagate business NAS, I would recommend staying away from it and find another solution. Going forward, I will be using Amazon S3 as my backup storage solution and stay away from any of these proprietary NAS enclosures.